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Frequently Asked Question

Q: Do I have to order in even foot increments?
A: No. We will cut any material to your specific sizes

Q: Is there a minimum purchase dollar amount required?
A: No. There are no minimum requirements on what your invoice total needs to be. We are here to service the small orders.

Q: Is their a minimum length required on material?
A: On a hand full of items there is a minimum length requirement, but you get all that you are charged for and we will still cut to your sizes. i.e. aluminum flat bar is sold in 1 foot increments. Two pieces 30” would be charged at 5 foot, whereas one 14”piece would be charged at 24”, but you would receive the 10” drop.

Q: What is the maximum length I can get shipped to me by UPS?
A: 6’ is the longest material we are comfortable in shipping by UPS.

Q: What is the smallest length of material I can have cut?
A: The smallest length we can cut would be 3/8”, anything smaller than this becomes lodged in the machine and destroyed.

Q: Can I choose what machine my material is cut on?
A: Yes you can. Our standard process is to use the fastest machine at the time, but if you would like to have your material cut on a bandsaw instead of sheared, we can certainly handle that request, but you MUST tell us at the time of order if you would like your material cut by a certain machine.

Q: Do you do any fabrication on the metal such as welding or drilling?
A: No. Other than cutting, we do not offer any fabrication services. Many of our customers make a living doing fabrication, welding, or machine work, and we are not in business to compete with our customers.

Q: What file type do you need for the CNC plasma?
A: We can directly import a .DXF binary CAD file into our system. We can also scan a single line trace of an object or bracket.

Q: How does the emergency opening work?
A: We will open the store during off time hours for known customers if an emergency need of material arises. The $100.00 opening fee is added to the invoice as an extra line item beyond the cost of the needed material.

Q: What payments do you accept for online orders?
A: We accept MC/VISA and Discover over the phone, and at this time online payments can be made thru Paypal.

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3600 East Truman Road - Kansas City, MO 64127|TEL: (816) 241-5550|FAX: (816) 241-7707
1501 NW Lower Silver Lake Road - Topeka, KS 66608|TEL: (785) 233-0555|FAX: (785) 233-0566
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